Thank you for shopping at Race On Singapore. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns & Eligibility
Returns are handled on a case-by-case basis. You have 14 calendar days from the date you received your item to request a return or exchange.
To initiate a request, please contact our support team at raceonsg@outlook.com or via Whatsapp within 7 days of receiving your order. To be eligible, your item must meet the following criteria:
Unused, unworn, unwashed, and in the same condition that you received it.
In its original packaging with all tags, labels, and accessories attached.
Accompanied by a proof of purchase or original sales receipt.
2. Non-Returnable Items
The following items are considered final sale and cannot be returned, exchanged, or refunded:
Sale & Clearance Items: Any products purchased at a discount, clearance, or promotional sale.
Gift Items: Promotional items, free gifts, or gift cards.
Custom Orders: Personalized, custom-made, or altered products.
Innerwear & Intimates: Tops, undergarments, bottoms, socks, and related personal apparel (due to hygiene reasons).
3. Incorrect or Defective Items
If you received an incorrect or defective item, please notify us within 7 days of delivery at raceonsg@outlook.com or via WhatsApp . Upon review, we will assist you with an exchange or replacement.
Exclusions: The following are not considered manufacturing defects:
Minor Measurement Differences: Small variations of 1–3 mm from stated product dimensions resulting from manual measurement methods.
Color Discrepancies: Slight variations in color due to differences in monitor resolutions, display settings, or photographic lighting.
Natural Material Variations: Inherent inclusions, unique surface textures, or natural patterns characteristic of authentic gemstones and materials.
Normal Wear and Tear: Damage or alterations resulting from standard use, improper storage, accidental damage, exposure to harsh chemicals, or lack of care.
4. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
Refunds typically process within 5–10 business days, depending on your card issuer's policies.
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
5. Exchanges
To initiate an exchange, please contact our support team at raceonsg@outlook.com or via Whatsapp within 7 days of receiving your order.
Local Orders (Singapore): Please bring back your item within 14 days of successful delivery
6. Return Shipping & Delivery
Customer Responsibility: Return shipping costs, packaging fees, and customs duties (if applicable) are non-refundable and paid by the customer.
Original Shipping Costs: The original shipping fee paid at checkout is non-refundable and will be deducted from your final refund total.
Parcel Tracking & Insurance: Returned items remain your responsibility until they reach us. We strongly recommend using a trackable, insured shipping method. Race On Singapore is not liable for lost, damaged, or delayed return parcels.
Local In-Person Returns (Singapore): You may drop off your eligible return in person at our customer service location within 14 calendar days of delivery once your request is approved.
7. Contact Us
Race On Singapore Pte Ltd
Address: 10 Ubi Crescent, #02-82 Lobby E Ubi Techpark, Singapore 408564
Email: raceonsg@outlook.com
WhatsApp: 97278078
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